FAQ

A:All items are guaranteed brand new. We do not sell any used items, or factory defects.

Q: Why are your prices lower than the department stores?

A:Buy Christianlouboutin is an online-based company with low overhead costs. We buy in large quantities, thus we are able to sell in lower prices.

Q: Where do you buy from?

A:Our sources are sometimes the same as the ones for the major department stores and boutiques. For the older but always classy styles that we carry, we buy the items from authorized dealers, and vendors at clearance sales.

Q: What payment methods do you support?

A:Western Union
Credit/Debit card (Visa, MasterCard)
MoneyGram and Wire Bank Transfer

Q: Do I have to sign for delivery?

A:Yes, all orders require a signature.

Q: What about delivery time?

A:For packages shipping,all orders may take about 7 days (1 week) delivery time to your door and also trackable online any time.

Q: Where do I return my shoes?

A:Please ask an request feedback now on our website,we will reply soonest into your email including return information.

Q: What if I have worn my shoes? Can I still return them?

A:No. We cannot take back worn shoes, as we will not be able to resell them. If worn shoes are sent back to us they will be shipped back to you at your expense. All shoes asking for return should be in new condition,including package.

Q: Do you have a secure server? Am I safe submitting my credit card information to you over the Internet?

A:Yes, you are safe submitting your credit card information over the Internet. Our websites are hosted by Pair Networks. Their servers are extensively tested against security exploits. All unnecessary services are disabled, all security patches are up-to-date, and servers are audited regularly for attempted break-ins. Their systems administrators actively maintain awareness of new security developments. Their custom network monitoring systems ensure that attacks are identified and responded to promptly.